The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results

The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results

Tracy Maylett / Sep 22, 2019

The Employee Experience How to Attract Talent Retain Top Performers and Drive Results Ever notice how companies with the best service also have the happiest employees That s no accident Do you want to build a strong successful organization Start by ignoring your customers

  • Title: The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results
  • Author: Tracy Maylett
  • ISBN:
  • Page: 296
  • Format: Kindle Edition
  • Ever notice how companies with the best service also have the happiest employees That s no accident

    Do you want to build a strong, successful organization Start by ignoring your customers Really Instead, focus first on creating a better employee experience, or EX Your employees interact with customers, make them smile, and carry your brand message from the warehou

    Ever notice how companies with the best service also have the happiest employees That s no accident

    Do you want to build a strong, successful organization Start by ignoring your customers Really Instead, focus first on creating a better employee experience, or EX Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines If your employees are having a great experience, so will your customers.

    In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce the foundation of organizational success With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience CX , you must first build a superlative EX.

    With real world examples and than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world s most successful organizations By establishing a clear set of expectations and promises collectively known as the Contract and upholding it consistently, employers can build the trust that leads to powerful engagement.

    Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently successful and profitable, enjoy sustainable growth, and win the battle to keep today s rarest resource talented people Blending rigorous research, detailed case studies, in depth interviews and expert insights, The Employee Experience will teach you to

    Make the employee experience a core part of your strategy Understand employee expectations and bridge the Expectation Gap Establish rock solid Brand, Transactional, and Psychological Contracts that breed trust and confidence Build an employee employer partnership in creating something extraordinary Turn employee engagement into fuel for customer satisfaction, profit, and growth

    Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results The Employee Experience shows you where truly extraordinary organizations begin and how to build one

    TRACY MAYLETT, Ed.D, SPHR, SHRM SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement Maylett holds a doctorate from Pepperdine University and an MBA from BYU He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University.

    MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting He is passionate about helping leaders create winning employee experiences Wride holds a JD from Willamette University and a master s degree from the University of Washington

    For over two decades, DecisionWise has advised organizations and leaders in than seventy countries on leadership, assessment, talent, organization development, and the employee experience Visit us online at decision wise.

    Get A Copy Kindle Store Online StoresAudibleBarnes NobleWalmart eBooksGoogle PlayAbebooksBook DepositoryAlibrisBetter World BooksIndieBoundLibraries Or buy for Kindle Edition, 241 pages Published January 10th 2017 by Wiley More Details ASIN B01N4OR9X6 Edition Language English Other Editions 1 All Editions Add a New Edition Combine Less Detail edit details Friend Reviews To see what your friends thought of this book, please sign up Reader QA To ask other readers questions about The Employee Experience, please sign up

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    Lists with This Book This book is not yet featured on Listopia Add this book to your favorite list Community Reviews Showing 1 30 Rating details Sort Default Filter Dec 26, 2018 Dane Cobain rated it liked it This is another of the non fiction books that I ve been reading so that I can write a spark notes style summary for one of my clients The issue here is that this is the first one that I ve actually struggled to stretch out to fill the word count.The reason for that is that a lot of the information here is repetitive, and I feel like there was only enough material to fill half the book That material itself was pretty good though, even if at times it does seem a little basic The central tenet i This is another of the non fiction books that I ve been reading so that I can write a spark notes style summary for one of my clients The issue here is that this is the first one that I ve actually struggled to stretch out to fill the word count.The reason for that is that a lot of the information here is repetitive, and I feel like there was only enough material to fill half the book That material itself was pretty good though, even if at times it does seem a little basic The central tenet is that if you want to thrill your customers, you must first concentrate on the employee experience and making sure that the people who work for you are happy in the jobs that they re doing.The main highlights for me were the idea of employee contracts, which don t always have to be written out and signed Verbal contracts count, and we also often arrive at assumptions that we then judge the company on If you want to retain staff for as long as possible and to promote from within, you need to provide an employee experience to be proud of flag 2 likesLike see review Aug 02, 2017 Katie rated it liked it Shelves business I began reading this book as the organization that I work for was going through some change While the team I work on has a history of growth opportunities, structure, supportive supervisors, empowerment, and connection the rest of the organization is struggling to find a meaningful brand and company culture that would inspire loyalty My first job out of college was as an analyst project manager for DecisionWise, the consulting firm that wrote this book Since I moved on in my career, many yea I began reading this book as the organization that I work for was going through some change While the team I work on has a history of growth opportunities, structure, supportive supervisors, empowerment, and connection the rest of the organization is struggling to find a meaningful brand and company culture that would inspire loyalty My first job out of college was as an analyst project manager for DecisionWise, the consulting firm that wrote this book Since I moved on in my career, many years ago, DW has grown a lot, adopted a few new theories and acronyms, but still uses similar, trustworthy survey tools to uncover employee experience truths In the end, this book pinpointed areas of concern in my current employer through stories and theories, but I didn t feel like it gave me actionable tools as a non manager employee to propose solutions I would recommend it if you were in a position to encourage change but didn t know where to start flag 1 likeLike see review Apr 09, 2018 Yazmine Tovar rated it really liked it This book was insightful to how to drive results in organizations Usually companies aim to satisfy the customer, bypassing the most important part of business making the employees within the organizations happy Millions of dollars are thrown away However, this book explains the root of where a boss should be working on improving the employee experience As the book progresses, the authors explain in detail and with examples, the ways inefficient organizations have shifted their culture to o This book was insightful to how to drive results in organizations Usually companies aim to satisfy the customer, bypassing the most important part of business making the employees within the organizations happy Millions of dollars are thrown away However, this book explains the root of where a boss should be working on improving the employee experience As the book progresses, the authors explain in detail and with examples, the ways inefficient organizations have shifted their culture to one of efficiency by satisfying the employee first This satisfaction comes in 5 main pillars Meaning, Autonomy, Growth, Impact, and Connection M.A.G.I.C At times the information sounds repetitive however, the repetition helps the reader retain the information Overall, a great read the repetition can get overdone at times Still, it s a great read if you want to improve the efficiency of your business flag Like see review Apr 02, 2018 Nora rated it really liked it I must say that I was a little skeptical of this book at first, but as soon as I started reading I found I actually really enjoyed it The concepts are real life applicable and clearly laid out Something that I thought was really well done was how Maylett illustrated his point with current, up to date examples The most interesting section in the book for me was the break down of the different contracts that people have with one another Usually in books that deal with social psychology I get l I must say that I was a little skeptical of this book at first, but as soon as I started reading I found I actually really enjoyed it The concepts are real life applicable and clearly laid out Something that I thought was really well done was how Maylett illustrated his point with current, up to date examples The most interesting section in the book for me was the break down of the different contracts that people have with one another Usually in books that deal with social psychology I get lost amidst the jargon, but here everything was laid out with specific examples for each contract there are three by the way and all are so helpful The brand contract for me was so interesting It is amazing how much a company can influence the effectiveness of their employees by simply staying true to what they advertise themselves to be All in all, great read Real world applicable, totally worth a look flag Like see review May 11, 2018 John Trident rated it it was amazing Basically the book begins on a note on employees, their self esteem, roles they play the policies that they need to incorporate to make it in the competitive world out there I m happy that I ve purchased the hardcover edition of it Personally the book has done justice to the title, provided enough explanation acts as a self help guide for all who are interested in working in this sector.I recommend this book to other employees, managers, companies, industrialists and so on.The a Basically the book begins on a note on employees, their self esteem, roles they play the policies that they need to incorporate to make it in the competitive world out there I m happy that I ve purchased the hardcover edition of it Personally the book has done justice to the title, provided enough explanation acts as a self help guide for all who are interested in working in this sector.I recommend this book to other employees, managers, companies, industrialists and so on.The author has expressed an elaborate discussion on every topic, aspects, contracts He has also given extensive analysis with the vast amount of knowledge he contains in the form of small treasures called chapters.A book worth reading Though not usually the fictional ones I read, but it was worth savouring flag Like see review Apr 16, 2018 Jenny rated it it was amazing I LOVED this book We read it for class, but I totally want to read it again this summer It is a great resource for any business My favorite part is the famous MAGIC concept I won t spoil the the book by telling you what the acronym means, but it is a great explanation of what motivates any person at work I was able to apply this easily to myself in my own job I also loved that it talked about employee experience being equal to customer experience, meaning if your employee experience is goo I LOVED this book We read it for class, but I totally want to read it again this summer It is a great resource for any business My favorite part is the famous MAGIC concept I won t spoil the the book by telling you what the acronym means, but it is a great explanation of what motivates any person at work I was able to apply this easily to myself in my own job I also loved that it talked about employee experience being equal to customer experience, meaning if your employee experience is good then your customer experience is good It was a new concept I hadn t ever thought of before Highly recommend flag Like see review Apr 15, 2018 Derrick Graham rated it really liked it Read this as part of an Organizational Behavior class in college Enjoyed the quick paced, conversational writing style and the abundant case studies presented Found the discussion on contracts to be particularly insightful, as it led me to examine on various levels the expectations my friends, peers, and coworkers bring into relationships and the impact those met and unmet expectations have on relationships Also enjoyed the focus on engagement vs happiness and the MAGIC acronym Would have li Read this as part of an Organizational Behavior class in college Enjoyed the quick paced, conversational writing style and the abundant case studies presented Found the discussion on contracts to be particularly insightful, as it led me to examine on various levels the expectations my friends, peers, and coworkers bring into relationships and the impact those met and unmet expectations have on relationships Also enjoyed the focus on engagement vs happiness and the MAGIC acronym Would have liked the same content but in a briefer read Felt it was repetitive at times and could have been shorter flag Like see review Aug 12, 2018 Mary Webb rated it it was amazing The Employee Experience is an easy read with information to not only help you build a badass organization, this book will also translate tangible deliverables into your personal life You can knock this book out in a weekend, easily, and face Monday, yourself thriving while helpfully guiding your employees toward achieving great results for themselves and your business Maylett and Wride provide well supported and comprehensive without being exhaustive convincing explanations The biggest takeaw The Employee Experience is an easy read with information to not only help you build a badass organization, this book will also translate tangible deliverables into your personal life You can knock this book out in a weekend, easily, and face Monday, yourself thriving while helpfully guiding your employees toward achieving great results for themselves and your business Maylett and Wride provide well supported and comprehensive without being exhaustive convincing explanations The biggest takeaway for me take the time and forethought to build an engaging and complete psychological contract The Psychological Contract plays a major role in whether employees choose to give their hearts, spirits, minds, and hands to their work flag Like see review Jan 26, 2018 rated it liked it This book will teach you how the relationship between companies and employees can be elevated How to retain talents if you successfully manage their expectations which I believe it is un know An interesting discussions about the formal and informal contracts that exist between the employee and the organization.I notice an over mannerism in chapter 8 and a trial to project the MOT concept for CX on EX there is no need to create all this text for a simple concept all authors should simp This book will teach you how the relationship between companies and employees can be elevated How to retain talents if you successfully manage their expectations which I believe it is un know An interesting discussions about the formal and informal contracts that exist between the employee and the organization.I notice an over mannerism in chapter 8 and a trial to project the MOT concept for CX on EX there is no need to create all this text for a simple concept all authors should simplify concept not make them complex flag Like see review Apr 09, 2018 Joseph Leung rated it it was ok We read this book throughout class and while it wasn t bad, it seemed to be like any other business book which takes real ideas from other, far qualified sources, and apply them to certain scenarios rather than offer some generalized theory Of course, they pass of these scenarios as inferable to all situations, which evidently is not the case given this class I m in I appreciate his intent, but I m normally not a fan of business books and this one was fairly mediocre among the genre anywa We read this book throughout class and while it wasn t bad, it seemed to be like any other business book which takes real ideas from other, far qualified sources, and apply them to certain scenarios rather than offer some generalized theory Of course, they pass of these scenarios as inferable to all situations, which evidently is not the case given this class I m in I appreciate his intent, but I m normally not a fan of business books and this one was fairly mediocre among the genre anyways flag Like see review Apr 12, 2018 Elena Robbins rated it it was amazing This book details the definite truths underlining the employee experience It deepens understanding regarding contracts between individuals within a company including everyone form top executives to daily customers and frontline employees This book proves extremely effective in outlining specific processes to improve employee engagement and expectation alignment The language is exciting, engaging, and innovative Anyone who has a desire to improve the organization they operate within would ben This book details the definite truths underlining the employee experience It deepens understanding regarding contracts between individuals within a company including everyone form top executives to daily customers and frontline employees This book proves extremely effective in outlining specific processes to improve employee engagement and expectation alignment The language is exciting, engaging, and innovative Anyone who has a desire to improve the organization they operate within would benefit from reading this book flag Like see review Apr 14, 2018 Diane Roberts rated it really liked it Shelves business An insightful book that applies sound psychological principles to business Don t let the cover fool you, it s not as dry as it looks Maylett and Wride have a great sense of humor that helps put stories and insights into perspective The experiences and principles discussed are relate able, and while they might seem intuitive, they re presented in a new, creative light that makes them easily applied flag Like see review Apr 16, 2018 Emily Magleby rated it really liked it The Employee Experience is an excellent resource for those interested in improving and strengthening their organization Focused on the impact that increased employee engagement can have on company outcomes, The Employee Experience offers real world examples and applications to help managers along their journey While the book was helpful, it does include HR lingo and terminology that can be difficult to keep organized if you are new to the field flag Like see review Aug 09, 2018 Braden rated it it was amazing Great for business and personal life Helping to break down the contracts that exist in all relationships, The Employee Experience, helps to identify where contract breaches are occurring and what action can be taken to correct it This book helped me understand what types of expectations existed and the effects of keeping or breaking them flag Like see review Apr 11, 2018 Ty rated it really liked it This book is an excellent source for management and all employees alike Maylett details the importance of focusing on employees allows for a better business I agree with his view that customer satisfaction is a result of satisfied employees While it is business related, the pop culture references and tone of the book make the read pretty entertaining flag Like see review Apr 11, 2018 Chris Glenn rated it really liked it Great read Had me thinking about the way I interact with the people around me at large and not just in a business setting I especially enjoyed the chapter about the Expectation Galp This concept is crucial in relationships of any kind flag Like see review Apr 20, 2018 Joonas Kiminki rated it it was amazing Whether you re an employee or an employer, this is a great asset to frame the game Loved the multiple contracts concept, among many things flag Like see review Apr 11, 2018 Pdean3studentbody.Byu.Edu rated it really liked it The Employee Experience was a great read Very practical and informative I would highly recommend this book to any who are looking to understand others in any type of group setting flag Like see review Nico Angelo rated it liked it Feb 10, 2018 Rob Pedersen rated it it was amazing Apr 20, 2018 Alina Pavlenko rated it it was amazing Jan 23, 2019 Lindsay rated it it was amazing Jul 15, 2017 Diogo Caiuby Novaes rated it liked it Feb 04, 2018 Terry Lawhead rated it it was amazing Jun 03, 2018 Viorela Marcu rated it really liked it Jun 22, 2017 Shiven rated it it was amazing Oct 20, 2017 Kati Norrena rated it really liked it Oct 22, 2018 Mar a C Nieves rated it really liked it Nov 08, 2018 Taracuda rated it really liked it Mar 13, 2017 Kayce Harris rated it it was amazing Aug 31, 2017 previous 1 2 next new topicDiscuss This Book There are no discussion topics on this book yet Be the first to start one Share Recommend It Stats Recent Status Updates Genres Business 3 users See top shelves About Tracy Maylett Tracy Maylett 10 followers Tracy M Maylett is the CEO of DecisionWise, an international consulting firm advising leaders in than 70 countries in employee engagement, leadership, and organization development Dr Maylett works regularly with executives across the globe on leadership and engagement He has an MBA from Brigham Young University, and holds a doctorate in Organization Change from Pepperdine University He c Tracy M Maylett is the CEO of DecisionWise, an international consulting firm advising leaders in than 70 countries in employee engagement, leadership, and organization development Dr Maylett works regularly with executives across the globe on leadership and engagement He has an MBA from Brigham Young University, and holds a doctorate in Organization Change from Pepperdine University He currently teaches courses in leadership and organization behavior in the Marriott School of Management at Brigham Young University.Tracy s work has been published in numerous academic and business articles, and his work on engagement and leadership have been cited by various business sources, including The Wall Street Journal and CNN.Tracy lives in the beautiful mountains of Utah with his wife, Lindy, and 4 sons Books by Tracy Maylett More Trivia About The Employee Expe No trivia or quizzes yet Add some now renderRatingGraph 16, 13, 7, 1, 0 if rating_details rating_detailssert top rating_graph Company About us Careers Terms Privacy Help Work with us Authors Advertise Authors ads blog API Connect 2019 , Inc Mobile version

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    Design Your Employee Experience as Thoughtfully as You Improving customer experience is often a top business priority, but what about employee experience Temkin Group reports a correlation between employee engagement and success in customer The Employee Experience Is The Future Of Work HR Jan , As we enter , the next journey for HR leaders will be to apply a consumer and a digital lens to the HR function creating an employee experience that mirrors their best customer experience. The Employee Experience What It Is and Why It Matters The employee part of employee experience is important You need their input You don t make assumptions about what your customers want in your product or service, right Will Be the Year of Employee Experience Forbes Jan , What Is Employee Experience Before I get into why EX will be the preeminent corporate priority this year, let me clarify what EX is Since CX is the sum of all interactions a Employee Experience Index Rankings Top Experiential MADE POSSIBLE BY The Employee Experience Index The Employee Experience Index ranks and scores organizations around the world based on seventeen variables across three environments which are culture, technology, and the physical workspace. The Employee Experience A Simple Definition Aventr If your employee experience is great, your customer s will have positive interactions with your employees, and it will make your customer experience flow seamlessly. The Employee Experience How to Attract Talent, Retain Top The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience CX , you must first build a superlative employee experience EX. The Employee Experience Index Globoforce The Employee Experience Index We then aimed to answer three questions What is the ideal employee experience in today s workplace What impact could a positive employee experience have on key outcomes How can organizations drive positive and human employee experiences The answers to these questions resulted in the development of Using AI HR to Enhance the Employee Experience Join our engaging five week online course and learn how to use Artificial Intelligence AI to re imagine the employee experience Our next course runs from February through March , . Lessons from Airbnb on Creating an Amazing Employee Employee experience is a hallmark of a forward thinking company that cares about its employees and wants to provide them with the resources to be successful.

    • [PDF] Download ↠ The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results | by ë Tracy Maylett
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    About "Tracy Maylett"

      • Tracy Maylett

        Tracy M Maylett is the CEO of DecisionWise, an international consulting firm advising leaders in than 70 countries in employee engagement, leadership, and organization development Dr Maylett works regularly with executives across the globe on leadership and engagement He has an MBA from Brigham Young University, and holds a doctorate in Organization Change from Pepperdine University He c Tracy M Maylett is the CEO of DecisionWise, an international consulting firm advising leaders in than 70 countries in employee engagement, leadership, and organization development Dr Maylett works regularly with executives across the globe on leadership and engagement He has an MBA from Brigham Young University, and holds a doctorate in Organization Change from Pepperdine University He currently teaches courses in leadership and organization behavior in the Marriott School of Management at Brigham Young University.Tracy s work has been published in numerous academic and business articles, and his work on engagement and leadership have been cited by various business sources, including The Wall Street Journal and CNN.Tracy lives in the beautiful mountains of Utah with his wife, Lindy, and 4 sons


    208 Comments

    1. This is another of the non fiction books that I ve been reading so that I can write a spark notes style summary for one of my clients The issue here is that this is the first one that I ve actually struggled to stretch out to fill the word count.The reason for that is that a lot of the information here is repetitive, and I feel like there was only enough material to fill half the book That material itself was pretty good though, even if at times it does seem a little basic The central tenet i Th [...]


    2. I began reading this book as the organization that I work for was going through some change While the team I work on has a history of growth opportunities, structure, supportive supervisors, empowerment, and connection the rest of the organization is struggling to find a meaningful brand and company culture that would inspire loyalty My first job out of college was as an analyst project manager for DecisionWise, the consulting firm that wrote this book Since I moved on in my career, many yea I b [...]


    3. This book was insightful to how to drive results in organizations Usually companies aim to satisfy the customer, bypassing the most important part of business making the employees within the organizations happy Millions of dollars are thrown away However, this book explains the root of where a boss should be working on improving the employee experience As the book progresses, the authors explain in detail and with examples, the ways inefficient organizations have shifted their culture to o This [...]


    4. I must say that I was a little skeptical of this book at first, but as soon as I started reading I found I actually really enjoyed it The concepts are real life applicable and clearly laid out Something that I thought was really well done was how Maylett illustrated his point with current, up to date examples The most interesting section in the book for me was the break down of the different contracts that people have with one another Usually in books that deal with social psychology I get l I m [...]


    5. Basically the book begins on a note on employees, their self esteem, roles they play the policies that they need to incorporate to make it in the competitive world out there I m happy that I ve purchased the hardcover edition of it Personally the book has done justice to the title, provided enough explanation acts as a self help guide for all who are interested in working in this sector.I recommend this book to other employees, managers, companies, industrialists and so on.The a Basically the bo [...]


    6. I LOVED this book We read it for class, but I totally want to read it again this summer It is a great resource for any business My favorite part is the famous MAGIC concept I won t spoil the the book by telling you what the acronym means, but it is a great explanation of what motivates any person at work I was able to apply this easily to myself in my own job I also loved that it talked about employee experience being equal to customer experience, meaning if your employee experience is goo I LOV [...]


    7. Read this as part of an Organizational Behavior class in college Enjoyed the quick paced, conversational writing style and the abundant case studies presented Found the discussion on contracts to be particularly insightful, as it led me to examine on various levels the expectations my friends, peers, and coworkers bring into relationships and the impact those met and unmet expectations have on relationships Also enjoyed the focus on engagement vs happiness and the MAGIC acronym Would have li Rea [...]


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